Customer Support & Feedback · 7 tools · curated by humans

The Modern Customer Support Stack

The B2B-friendly support tools founders are switching to.

Enterprise help-desks are starting to feel ancient. A new generation of support tools — designed for B2B, AI-first, Slack-native — has taken over among modern SaaS companies. Here's the lineup.

№01

Plain Freemium

The modern default. Beautifully designed, developer-friendly, with first-class Slack integration.

A new kind of support tool, designed for modern software teams.

See listing → Visit Plain ↗

№02

Pylon Paid

The B2B specialist. Centralizes support across Slack Connect, email, and chat — purpose-built for B2B SaaS.

Customer support platform built for B2B companies.

See listing → Visit Pylon ↗

№03

Intercom Paid

The AI bet. Their Fin AI Agent is the most advanced AI support agent in production.

AI-first customer service platform with Fin AI Agent.

See listing → Visit Intercom ↗

№04

Crisp Freemium

The SMB pick. Live chat + shared inbox + knowledge base at a fraction of Intercom's price.

All-in-one customer messaging suite for SMBs.

See listing → Visit Crisp ↗

№05

Canny Freemium

The feedback layer. Public roadmaps and feature request boards — pairs with any of the above.

Capture, organize, and act on product feedback.

See listing → Visit Canny ↗

№06

Frill Paid

The Canny alternative. Cleaner UI, more affordable, great for SMBs.

Simple feedback boards, roadmaps, and announcements.

See listing → Visit Frill ↗

№07

Help Scout Paid

The email-first pick. For teams whose support volume is mostly long-form email.

Email-first help desk that feels personal.

See listing → Visit Help Scout ↗

More collections

See all →

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